140:34OutlookIntermediate
Answer a complaint email with care
You answer a complaint by acknowledging the problem, giving one concrete step, and making no promise you cannot keep.
Catalogue · PA for EXEC — a typical week for the executive assistant
A last-minute cancellation
You cancel or replace a meeting, tell the right people in the right order, and don’t wake the whole team up.
OutlookThursdayIntermediate0:28Capsule 13 of 23
SkillKapsul
Space: play · ← →: 5 seconds · M: sound · F: full screen
The steps
The exact sequence, in order.
- 01
Decide who to tell first: the boss, the room, the external guests.
- 02
Ask Copilot for a cancellation message that gives the reason in one line and the new date if there is one.
- 03
Tell the external guests first, then cancel the meeting in Outlook.
- 04
Move the shared items, agenda and file, to the new date.
The prompt to copy
Word for word, exactly as shown in the video.
Julie can’t make Thursday’s meeting. Draft a short note that proposes Sophie presents the schedule and confirms the date has not changed.
The habit to keep
External guests first, the room second, the boss through the usual channel.
Worth knowing
What the video does not hide from you.
Automatic replies go out before you have re-read anything: check that no out-of-office is still active after the cancellation.
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